Frequently asked questions.

What does "RITE" stand for?

RITE stands for Responsiveness, Intuition, Transformation, and Empathy. These are the four key attributes The RITE Service focuses on cultivating in businesses and individuals.

What services does The RITE Service offer?

The RITE Service offers a variety of services to support local businesses, including customer service training, secret shopper experiences, and litter removal to help businesses maintain a great appearance.

How does The RITE Service help businesses improve customer service?

The RITE Service helps businesses improve customer service through customer service training that focuses on teaching responsiveness, intuitive communication, transformative solutions, and empathetic engagement. Our unique approach to training involves immersion. NO BORING WORKSHOPS! Our training is interactive, hilarious and impactful. No endless videos or workbooks! Our focus is about WHY we serve and not scripts of other processes of serving.

We also offer secret shopper experiences to assess and provide feedback on current service levels.

What is the "Intuitive Communication" approach?

Intuitive Communication is about mastering the art of understanding customers even before they voice their concerns. This involves reading between the lines, anticipating needs, and providing personalized solutions that truly resonate with the customer.

What kind of businesses can benefit from The RITE Service?

The RITE Service is designed to benefit any business or organization that wants to improve its customer service, enhance its public appearance, or become the best in their industry. Our focus on cultivating key attributes like responsiveness and empathy makes their services applicable across various industries.

How do Secret Shopper Experiences work?

Our Secret Shopper Experiences involve discreetly evaluating your business's customer service and operations from a customer's perspective. We then provide you with detailed feedback and actionable insights to help you identify strengths and areas for improvement.

I like The RITE Service's approach. I need help with a specific service/training need. Are you open to specific requests?

Yes, we would love to help you reach your goals! We are open to specific requests and tailoring our services to your unique needs. However, please note that we will not teach your team how to read a script or set aside their humanity. Our approach focuses on genuine connection and empathetic engagement. We are happy to tailor to your needs. Just reach out to us at info@theriteservice.com or 719-445-1961 and we will create a plan that meets your needs and budget.

Does The RITE Service recommend any resources for further learning on customer service?

Yes, we wholeheartedly recommend the insightful book, Why Do We Fly That F------- Airline?. This book takes a sharp, satirical, yet deeply insightful look into the pitfalls of poor customer service through the fictional F------- airline, which serves as a powerful case study for common real-world issues.

It's a valuable resource for businesses, leaders, and employees alike, offering both a cautionary tale and a blueprint for avoiding similar mistakes. Through humor, real-world examples, and actionable insights, it highlights how intentional leadership, empowered employees, and a commitment to revolutionizing service can rebuild trust, foster loyalty, and create thriving, sustainable organizations. This aligns perfectly with our belief that customer service, rooted in empathy, respect, and excellence, is the heart of any successful business.

You can find the book here: https://a.co/d/0uitzmi